Susan Bjork has over 20 years of experience as a Human Resources professional, having held a variety of roles that have built her solid business acumen. With demonstrated versatility working with Fortune 1000 corporations, mid-sized businesses and start-up firms across all industries, Susan has proven ability to deal with executives at all levels addressing complex organizational situations as well as individual employee issues. Recognized as a strategist, planner, and tactical expert, she understands how to implement award-winning programs to attract and retain quality talent and gain employer recognition. With analytical strength and professional negotiation skills, coupled with creativity and the ability to see the big picture, Susan has solved various process, legal, and budget issues.
Integrating as a member of each organization's team, Susan focuses on knowledge transfer to ensure complete understanding of the procedures and responsibilities of the implementation. As a project and procedure manager, accountability for commitments is paramount using tracking software to report deliverables.
As a Human Resources Director, Susan designed, implemented and managed award-winning benefit programs, including health and welfare and retirement plans that resulted in greater employer savings while enhancing employee benefits. Susan has implemented and managed a variety of HR processes and procedures, including compensation methods, incentives, recruitment and contract negotiation, coordination and documentation of the hiring process and employee records, employee orientation, employee relations and cultural issues, employee recognition, performance management, and terminations. Susan has also been responsible for responding to external agency inquiries (e.g. EEOC and Human Rights Commission) and internal legal requests in preparation for civil trials. Additionally, Susan participated in a successful union avoidance campaign.
As a business manager, Susan is instrumental in researching options to facilitate organizational growth and procurement. Collaborating with marketing and sales, maintaining forecasts, operation reports, and soliciting prospect interests adds to her well-rounded skill set.
Susan's breadth of experience in business and human resource management gives her a solid perspective from which to work on projects at all levels. Recognized for her accomplishments, industry organizations as well as local and national media seek her expertise for articles, interviews, speaking engagements and awards. In addition to holding a Bachelors degree in Human Resource and Business Management, Susan is certified as a Senior Professional in Human Resources by the Human Resources Certification Institute in Alexandria,VA. She has also completed the Mini MBA Program, as well as the Mini Masters in Project Management through the University of St. Thomas, Minneapolis, MN.